If the seller refuses to supply the goods according to the order placed by the buyer, he (seller) forwards a letter to notify the refusal which is known as order refusal letter. To clear the matter more effective we provide some order refusal letter sample.
There are many reasons for refusal such as:
- If the conditioned order is not acceptable to the seller
- If the stock is inadequate.
- If there is any possibility of a price rise in the near future.
- If the buyer is undesirable to the “seller
- If the seller has doubts about the transaction behavior of the buyer.
The language of such a letter must be courteous enough to refuse the buyer. There should be a positive approach so that goodwill is not hampered.
Order Refusal Letter Sample -1
You have received an order for 1000 boxes of certain dry fruits at Tk. 2,000 per dozen boxes. But You cannot sell below Tk. 2,500 per dozen boxes, write, a reply to refuse the order giving proper reasons.
LOOP Food Corner
2nd March, 04
Sub: Refusal of order No: 2/36-A/50
Many thanks for your order No: 2/36-A/50 of Feb. 22, 04 for 1000 boxes containing dry fruits of famous brand ‘Quicker’. Your interest in such goods supplied by us is a source of great encouragement to us. However, we are very sorry, that we cannot accept your order at Tk. 2,000 per dozen boxes as our price is Tk. 2,500 per a dozen boxes being competitive and lower in the market.
As you know’, such price left us with a very thin margin of profit and we always think for the Satisfaction of our customers. This, therefore, does not allow us to reduce prices anymore. We shall be glad to fill up your order if you will confirm your order within seven (7) days at Tk; 2,500 per dozen boxes.
Order Refusal Letter Sample -2
You have received an order for 2,000 packets of Apple Juice to be supplied within two weeks. But you are not in a position to supply within such time. Reply to your customer by refusing the order. (Order Refusal Letter)
Beverage Hill Co. Ltd.
Sub: Refusal of Order NoKV31/04
We thank for your order No: 0/31/04 dated March 1, 04 for 2,000 packets of Apple Juice @ Tk. 100 per packet on or before March 20, 04.
But we regret to inform you that we are unable to supply you the goods within the time specified because our stock of apple Juice has been exhausted and the replenishment of stock will take at least one (1) month time.
Under these circumstances, we can supply you with the goods only if you extend the time of supply by one month.
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