Difference Between Formal and Informal Communication

Formal and informal both are important and effective ways of communication, but there is some difference between formal and informal communication. They can be compared to the following aspects:

Difference between formal and informal communication

SLPoints of DifferenceFormal communicationInformal communication
1RuleHere Organizational rules are strictly followed.It does not generally follow the rules of the organization.
2RecognitionIt requires official recognition.It does not require any official recognition.
3SecrecySuch communication is not free and open to all. So secrecy is maintained here.It is free and open to all, so it is very difficult to maintain secrecy here.
4FlexibilityIt is inflexible in nature as it cannot be changed when desired.Being flexible, it can be changed easily.
5Time & CostIt follows various rules of the organization. So it requires much time and cost.It does not bother with the formalities of the Organization and therefore requires less time and cost.
6Record keepingThis type of communication involves written procedures, so the record can be kept here.A permanent record is impossible here because nothing is written here.
7Errors or MistakesVery careful attention is given here to encoding the message and sending the message in a formal way. Due to this seriousness, there is less chance of mistakes or errors.It is personal in nature and therefore less attention is involved which can cause many errors or mistakes.
8CompulsionIt is bound to follow the formal rules of communication.There is no pressure here to follow any rules.
9NecessityIt is necessary to achieve organizational goals.It is necessary for the development of personal relationships.
10Delegation of AuthorityAuthority can be delegated through formal communication.Authority cannot be delegated through such communication.
11Distortion? of communicationThere is less chance for communication to the distorted here.There is each and every chance for communication to be distorted here.
12Com-plaintsComplaints are accepted through such communication.Complaints are not always accepted by the use of such communication.
13EmotionThere is no scope to express emotion here.Basically, emotions are expressed here.
14BehaviorIt is authoritarian in nature.It involves courtesy and friendship.
1 5SpontaneousHere messages flow along the formal channel, which is rigid Therefore, employees have to be conservative.There is no boss-subordinate relationship in such communication. So everybody can frankly and freely communicate his view or feeling.
16RelationSuch communication fails to improve labor-management relations.It enhances the labor-management relation.
Difference Between Formal and Informal Communication
Formal and Informal Communication

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