Difference Between Formal and Informal Communication

Formal and informal both are important and effective way of communication, but there are some difference between formal and informal communication. They can be compared on the following aspects:

SL Points of Difference Formal communication Informal communication
1 Rule Here Organizational rules are strictly followed. It does not generally follow the rules of organization.
2 Recognition It requires official recognition. It does not require any official recognition.
3 Secrecy Such communication is not free and open to all. So secrecy is maintained here. It is free and open to all, so it is very difficult to maintain secrecy here.
4 Flexibility It is inflexible in nature as it cannot be changed when desired. Being flexible, it can be changed easily.
5 Time & Cost It follows various rules of organization. So it requires much time and cost. It does not bother for the formalities of Organization and therefore requires less time and cost.
6 Record keeping This type of communication involves written procedure, so record can be kept here. Permanent record is impossible here because nothing is written here.
7 Errors or Mistakes Very careful attention is given here in encoding the message and sending the message through formal way. Due to this seriousness, there is less chance of mistakes or errors. It is personal in nature and therefore less attention is involved which can cause many errors or mistakes.
8 Compulsion It is bound to follow -the -formal rules of communication. There is no pressure here to follow any rules.
9 Necessity It is necessary to achieve organizational goal. It is necessary for development of personal relation.
10 Delegation of Authority Authority can be delegated through formal communication. Authority cannot be delegated through such communication.
11 Distortion  of communication There is less chance for communication to the distorted here. There is each and every chance for communication to be distorted here.
12 Com-plaints Complaints are accepted through such communication. Complaints are not always accepted by the use of such communication.
13 Emotion There is no scope to express emotion here. Basically emotions are expressed here.
14 Behavior It is authoritarian in nature. It involves courtesy and friendship.
1 5 Spontaneous Here messages flow along the formal channel, which is rigid Therefore, employees have to be conservative. There is no boss-subordinate relationship in such communication. So everybody can frankly and freely communicate his view or feeling.
16 Relation Such communication fails to improve labor management relation. It enhances the labor management relation.

Formal and Informal Communication












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