7 Distortion in Upward Communication Channel

There is a common saying that distortion hampers the upward communication channel. Such distortion occurs intentionally, unconsciously, or due to mistakes.

When a decision is taken based on distorted messages or information then the management has to suffer a lot. Some factors responsible for such distortion in the upward communication channel are highlighted as follows:

Distortion in Upward Communication Channel

Many times distortion hampers upward communication. Distortion occurs intentionally, unconsciously, or due to mistakes. As a result, management has to suffer a lot for decision-making.

1. Suspecting Attitude

Lower-level staff or employees always make doubts about their supervisors or higher officials. Such a suspect causes irregularity and provokes the employees to forward distorted news or information.

2. Dissatisfaction

In many organizations, upward communication is neglected by top management. This creates dissatisfaction in the mind of workers who are found to be reluctant to work for the Organization.

3. Lack of self-confidence

While making any upward communication, subordinates always hesitate or fear because they lack confidence in them whether to communicate or not. This causes employees to keep away from the management and their respective problems remain unsolved.

4. Flattery

On many occasions, it is found that subordinates try to flatter their superiors to get some advantages. Workers hide or conceal the real matter away from their boss, which leads to a wrong decision taken by the management.

5. Violation of sequence

Sometimes employees avoid their immediate superior and direct contact with the top executives which creates conflict in the organization. Therefore a haphazard situation may arise in the line of the organizational function.

Distortion in Upward Communication Channel
Distortion in Upward Communication Channel

6. Image Problem

Many Subordinates feel that if they disclose their work-related problems to their superiors, this may prove them to be inferior or inefficient. Such feelings put them think about their hamper of the image.

7. Lack of Trust

Sometimes attitude and behavior of the superiors may not be acceptable to the subordinates because of false assurance, misconduct, or any other reason. There is every chance of distortion of communication here.

The above factors are required to be addressed and solved for the sake of the organizational goal.

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