Complaint Letter Sample / Example / Template / Format

Most people need to write complaint letter for bad goods or unsatisfactory service that’s why we give here some complaint letter sample /complaint letter example / complaint letter template or complaint letter format.

Complaint Letter Sample 1

Goods were assured to be delivered within two (2) weeks of placing the order. But you have not yet received the goods, write a letter to your supplier, pointing out the delay and specifying a date by which you wish to get the goods. (Delay in the Execution of the order)

Electron Plaza, Dhaka

September 20, 2004

General Manager
Sales Division
Rankon Electronics
Bijoy Sharbni, Dhaka-1100

Ref: Delay in the Execution of the order.

Dear Sir,

On 25th August, 2004, we placed our order No: H-15 with you for ten (10) Sony TV and five (5) national DVD Players. When your representative visited us, he assured the delivery to be made within two weeks but we haven’t yet received the goods.’

As the delivery has been delayed, we have lost our customers and caused us a great financial loss as well as a loss of considerable goodwill to us.

Please promptly dispatch the goods ensuring that we receive them not later than Monday, September 25, 04.

Yours faithfully


TV A. Taslim
Sales Manager


Complaint Letter example 2

Suppose you have received 1,000 Cartoons of Tube lights but 100 cartoons of them are damaged. Write a complaint letter to the supplier stating the fact and ask for quick replacement. (Goods received in a damaged condition)

Mohakhali C/A, Dhaka-1212

5th March, 04

Sales & Service Division LIGHTING WORLD LTD.
Tongi, Gazipur,

Sub: Complaint for Goods received in a damaged condition

Dear Sir,

Many thanks for your prompt delivery of the ordered Tube lights. Unfortunately, on opening the cartoon, we found 100 cartoons of Tube lights in a damaged condition. We are not sure whether the damage has been caused by poor handling or wrong packing.

While placing the order, I clearly mentioned that we required these goods quickly and to be handled ‘with care’ while delivery. Although we received such goods in time but 100 cartoons damaged goods caused serious problems to the need of our valued customers.

Please take back 100 cartoons damaged goods and provide replacement before 15th Mach, 04 to enable us to satisfy our customers need.

We are looking forward to hear you with the said replacement.

Yours faithfully

M. Hafiz
Sales Manager
Trans-World Lighting

Complaint Letter template 3

Write a letter to your supplier pointing out the poor quality of clothes sent by him, which has caused loss to you. Ask for the reimbursement of the loss. (Inferior quality of goods supplied)

Bexi-Clothes Corner
Wholesale and Retail Cloth Merchants
South Plaza/Dhaka-1215

5th February, 04

Sales Manager
Narayangong, Dhaka.

Ref: Our order No: 720 received as inferior.

Dear Sir,

Your recent shipment of cloth has put us in a difficult position.

Relying, as we did in the past on the high quality of clothes you normally send us, we supplied the clothes to our customers. But we have received various complaints regarding such clothes.

On an examination, we find that the cloth is too loosely woven and tends to pull out of shape. We have enclosed a few pieces which will confirm that their texture is definitely defective.

As we shall have to take back the cloth supplied to our customer, we expect you to send us the right quality of cloth and make good the loss suffered by us.

Yours faithfully


Marketing Manager
Bexi-Clothes Corner

Complaint Letter format 4

You have received goods which are short in quantity; write a letter to your supplier stating the fact. (Complaint about shortage in. quantity)

Wholesaler of Finest Quality Tea
25, Dhanmondi, Dhaka-1211

21st July, 04

Sales manager
Emporium Tea Ltd.
Golf club Road, Tongi, Gazipur.

Ref: Shortage in quantity.

We thank you for executing our order No: 2/RT/15 dated July 1, 04. We have received the consignment by road transport on 18.07.04.

But we regret to point out that the quantity received is 100 Kg short. We add in this regard that quality of goods (Tea) has been up to our expectation. We brought the matter to the notice of the transport agent while taking delivery. We expect your needful action in this regard.

We, therefore, request you to kindly dispatch the short quantity or take suitable adjustment from your invoice.

Yours faithfully

M. A. Karim
State Tea Corner

Complaint Letter Sample 5

Write a letter to your insurance company informing an accident and requesting for immediate action in respect of survey and settlement of claim.

Norton Industries Ltd
Tongi, Gazipur
Phone: 95216, 953224-7

August 1, 04

New Era Insurance Co.
Motijheel, Dhaka

Sub: Destruction of Insured goods and claims for damages there on against policy No 32102

Dear Sir,

We are very sorry to inform you that a fire took place in our godown in the last night at about 11.30 p.m. for which goods valuing Tk. 1,00,000 (one Lac Tk.) have been totally destroyed. We informed the local police and the fire brigade immediately. But they could do nothing. Our electrical expert reported that the fire took place due to disorder in the electrical circuit.

We, therefore, request you to kindly send a surveyor to investigate the matter and arrange for settlement of the claims as soon as possible.

Thanking you in advance.

Yours faithfully,

Nasir Ahmed
Administrative Manager,
Norton Industries Ltd.

Complaint Letter Sample

Complaint Letter Sample

Image of complaint letter sample given above will give you a structural idea about compliant letter. Click the image for large view.

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3 comments for “Complaint Letter Sample / Example / Template / Format

  1. aditi
    September 23, 2013 at 5:08 am

    can i have the answer to the question,’what are organizational letters’?

  2. rasel
    September 24, 2013 at 1:34 pm

    Thanks Aditi to show interest

    Very soon we will post article regarding organizational letters, but now in short I can say you that “A letter which, only used in organization to organization and it only used for organizational purpose”

    kept in touch

  3. mOON kHAN
    January 12, 2014 at 1:49 pm

    draft a letter replacing an order owing to product’s quick delivery and better quality?

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